GENERAL TERMS AND CONDITIONS OF BUSINESS

  1. Registration The registration is only valid after receipt of the booking confirmation. For short-term bookings, an oral commitment is considered valid. By booking, customers accept the following general terms and conditions.
  2. Insurance Our employees are insured by us. Participants are responsible for ensuring adequate insurance (accident, travel, bicycle, and health insurance, including during the activity).
  3. Valuables Aqua-Aare accepts no liability for the loss or damage of valuables such as glasses, mobile phones, watches, jewelry, cameras, etc.
  4. Payment Payments are made exclusively in Swiss Francs (CHF) via our online platform. Other currencies are only accepted by prior arrangement.
  5. Contract Withdrawal | Cancellation
  • From our customers: Cancellations must be in writing and are valid from the time of receipt. Processing fees of 15% apply. Cancellation costs:
  • 10-30 days before the appointment: 50%
  • 01-10 days before the appointment: 80%
  • On the day of the appointment or later: 100%
  • From Aqua-Aare: Should circumstances arise that make the activity impossible or endanger it, Aqua-Aare reserves the right to withdraw from the contract. Customer payments will be fully refunded. Further compensation claims are excluded. Aqua-Aare reserves the right to reschedule to an alternative activity in unfavorable conditions.
  1. Health Participants are required to inform our staff unsolicited about any health issues before the activity. If medical treatment is required, it is the participants’ responsibility to communicate this in good time and to organize it themselves.
  2. Photos | Films and Data Protection By booking, participants agree that photos and films created by Aqua-Aare may be used for marketing purposes. Upon request, photos and video recordings can be omitted, with prior arrangement.

Aqua-Aare does not collect personal data from our customers beyond what is necessary for processing bookings and invoicing. The collected data is used exclusively within Switzerland and is not shared with third parties.